Shipping policy

Effective Date: 01.01.2024
Last Updated: 03.10.2026

Welcome to Massage Chairs and More. We specialize in premium massage chairs, recliners, office chairs, foot massagers, accessories, and related wellness seating products. Because many of our items are large, high-value, and in some cases require in-home placement or assembly, our shipping process is designed to balance convenience, product safety, and delivery accuracy.

This Shipping Policy applies to all orders placed through the Massage Chairs and More online store, operated by Bravvo Health Equipments Inc., a California corporation, Entity No. 4282215, with its principal place of business at 2855 Stevens Creek Blvd STE 1091, Santa Clara, CA 95050.

By placing an order on our website, you agree to this Shipping Policy.

For shipping support, please contact us at:
Email: info@massagechairsandmore.com
Phone: 415-580-8109

 

 

1. Where We Ship

Massage Chairs and More currently ships only within the United States.

We ship to:

  • the continental United States,

  • Alaska,

  • Hawaii.

We do not ship to:

  • international addresses,

  • P.O. Boxes,

  • APO/FPO addresses.

If an order is placed with a delivery destination outside the United States, we reserve the right to reject or cancel the order.

 

 

2. Free Shipping Within the United States

We proudly offer free standard shipping within the United States on products sold through our online store.

Because our catalog includes both smaller items and large wellness furniture, the exact shipping method may vary by product, packaging size, destination, and carrier availability. “Free shipping” means the original outbound shipping cost for the standard delivery service selected by Massage Chairs and More is included with your online purchase.

Free shipping does not mean all shipping-related costs are waived under all circumstances. If a shipment is refused, undeliverable, returned, canceled after it has shipped, or otherwise reversed for a customer-related reason, we reserve the right to deduct or collect the actual shipping costs incurred in both directions, including outbound and return transportation costs.

 

 

3. Shipping Methods and Delivery Types

We ship using the delivery method most appropriate for the item ordered, the packaging configuration, and the delivery destination. Depending on the order, we may use parcel carriers, freight carriers, last-mile delivery teams, or white glove delivery providers.

Product-based delivery overview

Massage Chairs
Most massage chairs include White Glove Delivery, including in-home placement and assembly, subject to access and fitment conditions.

Solara Massage Chair
The Solara model is an exception and ships curbside only. White Glove Delivery is not included for Solara.

Recliners
Recliners may require assembly and are shipped using the carrier and delivery method appropriate to the item and destination.

Office Chairs
Office chairs are generally delivered curbside and require assembly.

Foot Massagers
Foot massagers are generally delivered curbside.

Accessories and Replacement Parts
Accessories and replacement parts are generally shipped via standard carrier service and delivered curbside or by standard parcel delivery.

We reserve the right to determine the most suitable shipping method, carrier, warehouse origin, and delivery partner for each order.

 

 

4. Order Processing Time

Orders are generally processed within two (2) business days after payment has been successfully authorized and cleared.

Most orders are reviewed and moved into processing on the next business day after they are placed. Processing times are estimates and may vary depending on product availability, order volume, destination, and verification requirements.

Orders may be delayed for reasons including:

  • payment verification,

  • fraud screening,

  • address confirmation,

  • customer response delays,

  • warehouse coordination,

  • inventory confirmation,

  • delivery access review,

  • fitment confirmation for certain large or one-piece products.

Weekend and holiday orders may still be received and reviewed, but shipping activity may not begin until the next available business day.

 

 

5. Delivery Timeframes

Delivery timing depends on the product ordered and the final destination. For in-stock items, delivery can range from approximately 2 days to 4 weeks, depending on distance, routing, carrier schedules, weather, and product handling requirements.

Some orders ship from distributor warehouses located in different states, and shipping time may vary accordingly.

If an item is temporarily unavailable or backordered, we may contact you with an updated timeline and, where appropriate, discuss substitute options or alternatives.

We make every reasonable effort to ensure timely delivery, but shipping and delivery timelines can vary based on logistics and carrier conditions.

 

 

6. Order Review, Verification, and Fraud Prevention

To protect both our customers and our business, all online orders are subject to review before shipment.

Massage Chairs and More reserves the right to verify, hold, refuse, or cancel any order in its sole discretion. This may occur in situations involving:

  • suspected fraud,

  • address discrepancies,

  • billing/shipping mismatches,

  • unverifiable customer identity,

  • suspicious reshipping or forwarding arrangements,

  • inventory issues,

  • pricing or listing errors,

  • abusive, threatening, or improper customer conduct.

We may contact you by email or phone to confirm:

  • your identity,

  • payment details,

  • shipping information,

  • delivery readiness,

  • fitment conditions for large or one-piece items.

For certain products, especially larger massage chairs, we may request measurement confirmation before shipment. If we cannot verify the order to our satisfaction, we may delay, refuse, or cancel it.

If an order is canceled prior to shipment, any approved payment will be refunded back to the original payment method, subject to normal banking and processor timelines.

 

 

7. Delivery Appointments

Many massage chair deliveries require a delivery appointment.

When an appointment is required:

  • the customer must be available during the scheduled delivery window, and

  • an adult must be present at the delivery location to receive the order.

If the delivery team is unable to complete delivery because no adult is present, the appointment is missed, or the site is not ready, additional delivery charges may apply.

 

 

8. Signature and Proof of Delivery

Some deliveries may require a signature. In other cases, delivery may still be considered completed if the carrier, last-mile provider, or delivery team confirms the order was successfully delivered to the address provided.

A signature is not the only form of proof of delivery. Delivery may be deemed complete based on carrier confirmation, delivery scan, delivery record, customer acceptance, or other delivery documentation.

 

 

9. Curbside Delivery

For items shipped curbside, delivery is generally made to the nearest reasonably accessible area outside the home or building, such as the curb, driveway, entry area, or building entrance, depending on the carrier’s standard operating practice and site conditions.

Curbside delivery does not include:

  • indoor placement,

  • room-of-choice placement,

  • unpacking,

  • assembly,

  • packaging removal,

  • removal of existing furniture.

The exact drop-off point for curbside deliveries may vary depending on the carrier, route, vehicle access, weather, safety conditions, and property access.

 

 

10. White Glove Delivery

Where included, White Glove Delivery is intended to provide a more complete delivery experience for eligible massage chairs.

For eligible products, White Glove Delivery generally includes:

  • in-home placement,

  • basic assembly,

  • basic setup,

  • removal of packaging materials,

  • plugging the product into an existing accessible electrical outlet,

  • a basic function check or test run.

White Glove Delivery does not include:

  • electrical work,

  • moving or installing outlets,

  • rewiring,

  • home modifications,

  • disassembly or removal of doors, railings, walls, or fixtures,

  • hoisting or crane service,

  • balcony or window entry,

  • structural adjustments,

  • app setup,

  • network connection,

  • advanced product instruction beyond basic delivery setup,

  • guaranteed removal of existing furniture unless separately agreed in writing.

White Glove Delivery is subject to provider availability, safety limitations, site access, and product fitment.

For clarity, White Glove Delivery is not available for the Solara massage chair.

 

 

11. Customer Responsibility for Access, Measurements, and Fitment

Because many of our massage chairs and recliners are substantial pieces of wellness furniture, it is the customer’s responsibility to make sure the ordered product can be safely delivered into the intended space.

This includes checking, where applicable:

  • front door dimensions,

  • interior door widths,

  • hallway width,

  • ceiling clearance,

  • stair width,

  • stair turns and landings,

  • elevator dimensions,

  • corners and turning radius,

  • final room access.

This is especially important for larger or more difficult-fit models, including Koyo, M8Neo, and Dualtech, as well as other oversized or one-piece products.

If we request confirmation of measurements before shipment, the customer must provide accurate information. If a product cannot be delivered because the item does not fit through the entry path, hallways, stairways, or other access points, then the delivery issue will be treated as customer-related.

Where the customer has confirmed or approved shipment without verifying fitment, any resulting failed delivery, return, or redelivery costs may be the customer’s responsibility, including shipping charges in both directions and any applicable restocking fee under our Return Policy.

Fitment is the customer’s responsibility.

 

 

12. Apartments, Condominiums, Buildings, and Gated Access

Customers are responsible for preparing the delivery location in advance and for complying with any access requirements imposed by their building, community, or property manager.

This includes, where applicable:

  • scheduling elevator access,

  • reserving loading dock access,

  • obtaining gate codes,

  • notifying building management,

  • confirming delivery hours,

  • ensuring large-item delivery is permitted.

If delivery cannot be completed because building access is unavailable, restricted, or not properly arranged, the order may be delayed, rescheduled, or treated as a failed delivery.

 

 

13. Existing Furniture and Removal Requests

Unless expressly agreed in writing before delivery, Massage Chairs and More does not guarantee that the delivery team will:

  • move existing furniture,

  • remove old furniture,

  • take away unrelated household items,

  • remove a customer’s prior chair or recliner,

  • perform haul-away services.

In some cases, an independent delivery team may agree to assist with additional tasks at its own discretion, but such assistance is not part of our standard shipping obligation unless separately confirmed by us.

Packaging removal is generally included only with eligible White Glove services.

 

 

14. Delivery Completion and Risk of Loss

Risk of loss passes to the customer upon delivery acceptance at the delivery address.

Delivery acceptance may occur when:

  • the customer receives the order,

  • another person at the address receives the order,

  • the delivery provider confirms successful delivery,

  • the item is delivered pursuant to the shipping arrangement for that order.

Once delivery is completed, the customer is responsible for the product, subject to any valid shipping damage report, approved claim, or applicable warranty process.

 

 

15. Inspecting Your Delivery

Customers should inspect their order promptly upon delivery.

At the time of delivery, we strongly recommend that you:

  • inspect the outer packaging,

  • look for visible damage,

  • confirm the correct item was delivered,

  • take photos if the packaging appears damaged,

  • note visible damage on the delivery receipt whenever possible.

This is especially important for massage chairs and other large items where packaging damage may be relevant to a shipping claim.

If visible damage is present and no notation is made at delivery, that may affect our ability to pursue a claim with the carrier or delivery provider.

 

 

16. Reporting Damage, Wrong Items, and Missing Parts

To help us resolve delivery issues quickly, all shipping-related claims must be reported within the timeframes below.

Visible damage

Any visible damage should be reported at the time of delivery and noted on the delivery paperwork whenever possible.

Concealed shipping damage

Damage not visible until after delivery must be reported within 24 hours of delivery.

Hidden damage discovered during unpacking or setup

Damage discovered after unpacking must be reported within 2 days of delivery.

Wrong item received

Any incorrect item shipment must be reported within 1 day of delivery.

Missing parts or hardware

Any missing parts or hardware must be reported within 3 days of delivery.

Other shipping discrepancies

Any other order discrepancy, including shipment-related errors or missing components, should be reported as soon as possible, and no later than 48 hours after delivery unless a shorter deadline above applies.

Claims should be sent to info@massagechairsandmore.com and should include, where available:

  • order number,

  • serial number,

  • photographs,

  • video,

  • packaging photographs,

  • a clear description of the issue.

Failure to notify us within the required reporting periods may limit or prevent our ability to assist with the claim.

 

 

17. Effect of Accepting a Delivery Without Notation

If a shipment is accepted and no delivery damage, shortage, or issue is noted, we may treat that as confirmation that the shipment arrived in acceptable visible condition.

Claims submitted after a clean delivery acceptance may be restricted, denied, or redirected to the applicable warranty process, depending on the facts and timing.

 

 

18. Failed Delivery, Missed Appointment, and Refused Shipment

A delivery may be considered failed, refused, or customer-caused if:

  • no adult is present when required,

  • the customer misses the scheduled appointment,

  • the customer refuses delivery of a non-defective order,

  • the delivery address is incorrect or incomplete,

  • access to the property is unavailable,

  • building arrangements were not made,

  • the item cannot fit due to customer-side measurement or access issues,

  • the customer asks the carrier to return the shipment.

If this occurs, we may:

  • reschedule delivery,

  • charge a redelivery fee,

  • treat the shipment as a return,

  • deduct outbound shipping costs,

  • deduct inbound return shipping costs,

  • apply any applicable restocking fee under our Return Policy.

If a customer refuses delivery of a non-defective order, the customer may be responsible for:

  • outbound shipping costs,

  • return shipping costs,

  • redelivery costs,

  • applicable restocking fees,

  • any non-refundable service costs already incurred.

 

 

19. Orders Returned as Undeliverable

If an order is returned because the carrier or delivery provider could not complete delivery for a customer-related reason, we reserve the right to hold the order, reship it at the customer’s expense, or treat it as a return under our Return Policy.

 

 

20. Shipping Costs in the Event of a Return

Although we offer free shipping on the original order, actual shipping costs still exist and are paid by us on the customer’s behalf for the initial delivery.

If an order is later returned, refused, canceled after shipment, or otherwise reversed for reasons not caused by our shipping error or a confirmed product defect, the customer is responsible for the actual transportation costs associated with that order, including:

  • outbound shipping costs,

  • return shipping costs,

  • any special handling or pickup charges,

  • any non-refundable service charges already incurred.

This applies even where the original order was marketed or displayed as including free shipping.

 

 

21. Orders Involving Freight Forwarders, Reshippers, or Export

We sell and ship only within the United States.

If a customer chooses to use a freight forwarder, reshipper, export company, warehouse intermediary, or similar third party within the United States, we reserve the right to review and verify the order before shipment.

Once the order is delivered to the U.S. address provided on the order, Massage Chairs and More is not responsible for:

  • export handling,

  • further transportation,

  • foreign use,

  • foreign voltage or compatibility issues,

  • damage occurring after delivery to the original U.S. address,

  • loss occurring during third-party forwarding or onward shipment.

Any decision to export, reship, or forward the product after U.S. delivery is at the customer’s sole risk.

 

 

22. Carrier Delays and Events Beyond Our Control

We work closely with our shipping and delivery partners to complete orders as smoothly as possible. However, delays can occur due to circumstances outside our control, including:

  • severe weather,

  • natural disasters,

  • transportation disruptions,

  • route interruptions,

  • labor shortages,

  • carrier capacity limitations,

  • public emergencies,

  • supply chain interruptions,

  • other force majeure events.

In such situations, we will make reasonable efforts to assist and communicate updates, but we are not responsible for delays caused by events outside our reasonable control.

 

 

23. Return Shipping Instructions and Return Destinations

Do not send any item back without prior approval.

Because return destinations may vary based on the product, brand, distributor, or warehouse of origin, Massage Chairs and More does not maintain one universal return address for all online orders.

If a return is approved, we will provide the correct return instructions and destination at that time. Any return sent without authorization may be refused or rejected.

 

 

24. Contact Us

If you have questions about shipping, delivery scheduling, access requirements, or a shipping-related issue, please contact us:

Massage Chairs and More
Bravvo Health Equipments Inc.
2855 Stevens Creek Blvd STE 1091
Santa Clara, CA 95050

Email: info@massagechairsandmore.com
Phone: 415-580-8109