Privacy policy

Effective Date: 01.01.2024
Last Updated: 03.10.2026

This Privacy Policy describes how Bravvo Health Equipments Inc., a California corporation, Entity No. 4282215, doing business as Massage Chairs and More (“Massage Chairs and More,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, stores, and otherwise processes personal information through our website, online store, customer support channels, order processing systems, shipping and delivery operations, marketing activities, and related services.

Our principal place of business is:

Massage Chairs and More
Bravvo Health Equipments Inc.
2855 Stevens Creek Blvd STE 1091
Santa Clara, CA 95050
United States

Email: info@massagechairsandmore.com
Phone: 415-580-8109

By using our website, placing an order, contacting us, or otherwise interacting with us, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect:

  • through our website and online store,

  • through email, phone, text, and customer support interactions,

  • during order placement, payment, shipping, delivery, returns, exchanges, warranty support, and service coordination,

  • through cookies, analytics, and related online technologies,

  • from third parties that help us operate our business.

This Privacy Policy does not apply to information processed solely on behalf of third parties where we act only as a service provider or processor, or to third-party websites, payment providers, manufacturers, financing companies, carriers, or service platforms that maintain their own privacy notices and practices.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

A. Identifiers and contact information

  • name

  • billing address

  • shipping address

  • email address

  • phone number

  • customer account information, if applicable

  • order number or customer identifier

B. Commercial information

  • products viewed, selected, purchased, returned, exchanged, or serviced

  • order history

  • price, payment status, and transaction details

  • delivery preferences

  • warranty or service history

  • communications related to product interest or support

C. Payment and transaction information

  • payment method details

  • transaction authorization data

  • partial payment or financing-related information

  • billing verification information

We generally use third-party payment processors and do not intentionally store full payment card numbers except as necessary through our service providers.

D. Delivery and service information

  • delivery address

  • building access information

  • measurement or fitment information provided by you

  • delivery scheduling details

  • service appointment details

  • photos, videos, or documentation you submit in connection with damage, delivery, warranty, or return claims

E. Internet or network activity information

  • IP address

  • browser type

  • device type

  • operating system

  • referring URLs

  • pages viewed

  • time spent on pages

  • site navigation behavior

  • approximate location derived from IP

  • cookie and analytics data

F. Communications and support information

  • email correspondence

  • call records or call notes

  • text messages, if applicable

  • chat submissions, if applicable

  • review submissions

  • customer service inquiries

  • complaint, return, damage, warranty, or fraud review documentation

G. Sensitive personal information

We may collect limited categories of sensitive personal information where necessary to operate our business, such as:

  • account login credentials, if applicable

  • precise financial account-related details necessary to process a transaction through service providers

  • identity verification information where needed for fraud prevention or legal compliance

We do not use sensitive personal information to infer characteristics about individuals and use it only for limited business purposes reasonably necessary to provide our services, process transactions, secure our systems, prevent fraud, and comply with law.

3. Sources of Personal Information

We may collect personal information from the following sources:

  • directly from you,

  • automatically from your device or browser,

  • from payment processors,

  • from ecommerce platform providers,

  • from analytics, advertising, and technology partners,

  • from shipping carriers, last-mile providers, and White Glove providers,

  • from manufacturers, distributors, service providers, and warranty partners,

  • from fraud prevention and identity verification vendors,

  • from customer communications and support submissions.

4. How We Use Personal Information

We may use personal information for the following business and commercial purposes:

  • to operate and maintain our website and online store,

  • to process, verify, confirm, and fulfill orders,

  • to arrange shipping, delivery, White Glove service, returns, and pickups,

  • to communicate with you about purchases, orders, support, and service issues,

  • to process returns, refunds, replacements, and warranty claims,

  • to verify identity, prevent fraud, detect abuse, and protect our business,

  • to maintain records and internal business operations,

  • to improve our website, services, product offerings, and customer experience,

  • to conduct analytics and measure site traffic and performance,

  • to send transactional communications,

  • to send marketing or promotional communications where permitted by law,

  • to comply with legal obligations,

  • to enforce our Terms of Service, Shipping Policy, Refund / Return Policy, and other agreements,

  • to protect the rights, property, and safety of our business, customers, employees, and service partners.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, session replay tools, SDKs, and similar technologies to collect information about use of our website and online store.

These technologies may be used to:

  • keep you logged in or maintain cart functionality,

  • remember preferences,

  • analyze traffic and customer interactions,

  • improve performance,

  • measure campaign effectiveness,

  • support fraud prevention and website security,

  • support advertising and remarketing activities where used.

You may be able to control certain cookies through your browser settings or device preferences. Blocking some cookies may affect site performance or checkout functionality.

Where required by applicable law, we will honor legally required opt-out or consent choices regarding cookies and related technologies.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

  • ecommerce platform providers,

  • website hosting providers,

  • payment processors,

  • financing partners,

  • shipping carriers,

  • freight providers,

  • White Glove or last-mile delivery teams,

  • customer service providers,

  • email, phone, and messaging vendors,

  • analytics providers,

  • advertising and remarketing partners,

  • fraud prevention and security vendors,

  • manufacturers, distributors, and warranty/service networks,

  • professional advisors, such as legal, accounting, and insurance providers,

  • government entities, regulators, courts, or law enforcement where required or appropriate,

  • parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We may also disclose information at your direction or with your consent.

7. Sale, Sharing, and Targeted Advertising Disclosures

We do not sell personal information for money in the ordinary sense.

However, some of our website technologies, analytics tools, advertising tools, or marketing integrations may involve disclosures that could be characterized under certain privacy laws as a “sale,” “sharing,” or use for cross-context behavioral advertising or targeted advertising.

If and to the extent such laws apply, you may have the right to opt out of those activities. To exercise such rights, you may contact us using the methods listed in the “Your Privacy Rights” section below or use any available cookie or privacy controls we make available on the website.

We do not knowingly sell or share personal information of minors under 16 years of age.

8. Text Messages, Calls, and Email Communications

If you provide your email address or phone number, we may use it to send you:

  • order confirmations,

  • shipping and delivery updates,

  • support responses,

  • fraud verification requests,

  • warranty and service communications,

  • return and refund updates,

  • other transactional or relationship-related communications.

If we offer marketing emails or SMS/text message programs, participation will be subject to applicable consent requirements, opt-out mechanisms, and program terms.

Your mobile carrier’s message and data rates may apply to text messages.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • complete transactions,

  • provide products and support,

  • maintain business and tax records,

  • resolve disputes,

  • enforce agreements,

  • detect and prevent fraud,

  • comply with legal obligations,

  • document delivery, return, warranty, and service history.

Retention periods may vary depending on the type of information, the sensitivity of the information, the nature of the relationship, the existence of legal or contractual obligations, and our legitimate business needs.

When personal information is no longer reasonably necessary, we will delete it, de-identify it, or retain it only as permitted by applicable law.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no website, system, network, storage environment, or transmission method is completely secure. Accordingly, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials you use and for notifying us if you believe your information has been compromised.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our online store for ordinary ecommerce purposes.

If you believe a child under 13 has provided personal information to us, please contact us so that we can review and address the issue.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or may integrate third-party services, including payment providers, financing providers, manufacturers, warranty networks, review tools, and social media features.

We are not responsible for the privacy, security, or data handling practices of those third parties. Their practices are governed by their own privacy notices and terms.

13. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain privacy rights with respect to your personal information.

A. California privacy rights

If you are a California resident, you may have the right to:

  • know/access certain personal information we have collected about you,

  • know the categories of personal information collected, disclosed, sold, or shared,

  • request deletion of certain personal information,

  • request correction of inaccurate personal information,

  • opt out of the sale or sharing of personal information,

  • limit the use and disclosure of sensitive personal information, where applicable,

  • not receive discriminatory treatment for exercising your privacy rights.

B. Other U.S. state privacy rights

Depending on your state of residence, you may also have rights to:

  • confirm whether we process your personal information,

  • access certain personal information,

  • delete certain personal information,

  • correct inaccuracies,

  • obtain a copy of personal information in a portable format,

  • opt out of targeted advertising, sale, or profiling in furtherance of certain decisions.

C. How to submit a request

To exercise applicable privacy rights, please contact us at:

Email: info@massagechairsandmore.com
Phone: 415-580-8109

You may also write to us at:

Massage Chairs and More
Bravvo Health Equipments Inc.
2855 Stevens Creek Blvd STE 1091
Santa Clara, CA 95050
United States

We may need to verify your identity before processing your request. We may also request additional information where necessary to authenticate you, prevent fraud, or confirm your authority to act on behalf of another person.

D. Authorized agents

If permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require proof of authorization and may also require you to verify your own identity directly with us.

E. Non-discrimination

We will not discriminate against you for exercising privacy rights granted by applicable law, except as permitted by law.

14. Notice of Categories, Purposes, and Disclosures

Depending on applicable law, the chart below summarizes categories of personal information we may collect, the purposes for collection and use, and the types of recipients to whom the information may be disclosed.

Categories of Personal Information

We may collect:

  • identifiers and contact information,

  • commercial information,

  • payment and transaction information,

  • delivery and service information,

  • internet or network activity information,

  • communications and support information,

  • limited sensitive personal information.

Purposes

We use these categories to:

  • fulfill orders,

  • provide products and services,

  • manage delivery, support, returns, and warranty matters,

  • prevent fraud,

  • maintain records,

  • improve our website and operations,

  • send communications,

  • comply with law,

  • enforce agreements.

Disclosures

We may disclose these categories to:

  • service providers and contractors,

  • payment and financing partners,

  • delivery and logistics providers,

  • manufacturers and service networks,

  • analytics and technology vendors,

  • advertising partners,

  • professional advisors,

  • legal or regulatory authorities,

  • transaction counterparties in a business transfer.

15. Sensitive Personal Information Disclosure

To the extent we collect sensitive personal information, we use and disclose it only for purposes permitted by applicable law, such as:

  • processing transactions,

  • fraud prevention,

  • security,

  • account access,

  • verifying customer identity,

  • complying with legal obligations,

  • providing requested services.

We do not use sensitive personal information to infer characteristics about consumers.

16. De-Identified and Aggregated Information

We may create, use, and disclose de-identified, anonymized, or aggregated information that cannot reasonably be used to identify you, subject to applicable law.

17. Business Transfers

If Massage Chairs and More is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or other corporate transaction, personal information may be disclosed or transferred as part of that process, subject to applicable confidentiality and legal requirements.

18. International Users

Massage Chairs and More sells and ships only within the United States. If you access the website from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in our discretion. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted signifies your acknowledgment of the updated Privacy Policy, subject to applicable law.

20. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Massage Chairs and More
Bravvo Health Equipments Inc.
2855 Stevens Creek Blvd STE 1091
Santa Clara, CA 95050
United States

Email: info@massagechairsandmore.com
Phone: 415-580-8109